Frequently Asked Questions
Your Questions Answered
This FAQ section aims to clarify your queries about our platform. Here, you’ll find answers about features, pricing, and support. We want to ensure you have all the information you need as you explore our services.
Common Questions
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About the Platform
See the anwsers for questions like:
What is 21M Space? | Can I get notified about upcoming posts? | What happens if I reach the workspace limit? | How many users can I invite to a workspace?
How does the approval process work?
Our platform offers post approval workflows that allow you to set up custom approval paths. This way, your team can streamline feedback and ensure every post meets your standards before it goes live.
Is there a free trial available?
Yes, we offer a 7-day free trial that lets you explore all our features without any commitment. Sign up today to start managing your social media more efficiently!
Common Questions
Find the answers to the most common questions.
What is the 21M Space platform?
The 21M Space platform is designed to simplify social media management. It lets you seamlessly schedule posts, collaborate with team members, and track performance metrics all in one location.
How does the approval process work?
Our platform offers separate workspaces for better organization. Once you’re in a workspace, simply click on the “+” to add a new post and fill it with the necessary data. After that, the approver can access the platform, view the post, and approve or reject it. When rejected, the approver must include feedback that your team can see in the details of the rejected post. Every rejected post can be edited and resubmitted for approval, or deleted for better organization.
Once a post is approved, you can click on the “post” or “schedule post” button to update the post status. Either button will change the status, download all media, and copy the caption to streamline your workflow. These buttons are not integrated with social media platforms, so posts must be made manually.
Can I manage multiple accounts?
Yes, our platform allows multiple workspaces for better organization. If you have several profiles or clients, it’s recommended to separate them into individual workspaces. If you want to see all posts from all workspaces, this is possible in the Calendar of the Main Dashboard.
How do I reset my password?
To reset your password, go to the login page and click on 'Forgot Password'. You'll receive an email with instructions. Don't forget to check your spam folder if you don't see it right away. If you're still unable to, please send us an email.
What is the content calendar feature?
Our content calendar helps you stay organized and view all your posts for each day.
Is there a free trial available?
Yes, we offer a 15-day free trial that lets you explore all our features without any commitment. Sign up today to start managing your social media more efficiently!
Can I manage multiple accounts?
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Need Help? Get in Touch!
If you have questions or need assistance, our team is here to help. Reach out today to get the support you need for a seamless experience. Let us guide you through any challenges you may face with our platform.