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Privacy Policy – 21M Space

Last updated: July 31, 2025.

Your privacy is important to us. This Privacy Policy explains how 21M Space (referred to as “we”, “our”, or “the app”) collects, uses, shares, and protects your personal information when using our services.

We are committed to complying with the General Data Protection Law (LGPD – Brazil), the General Data Protection Regulation (GDPR – EU), the California Consumer Privacy Act (CCPA – USA), and other applicable international regulations.

 

1. Information We Collect

When you use the app, we may collect the following types of data:

  • Account information: username, email address, password (encrypted), and preferred language.

  • Subscription and payment data: provided during checkout (e.g., email, country, plan).

  • User-generated content: files such as images and videos uploaded within the app.

  • Cookies and tracking tools: we use cookies, including those from third parties (e.g., Google Analytics, Ads, Search Console), to improve the user experience and analyze platform usage.

2. How We Collect Information

We collect information in the following ways:

  • Directly from you when creating or using your account.

  • Through third-party service providers during payment or registration processes.

  • Through analytics tools that monitor usage and performance.

  • When uploading content into the platform.

 

3. Purpose of Data Collection

Your data is used for the following purposes:

  • Creating and managing your account.

  • Operating key features of the platform and storing your content.

  • Sending essential communications (e.g., email confirmations, technical updates).

  • Improving security and monitoring for abusive activity.

  • Analyzing performance metrics and user behavior to enhance the app.

 

4. Sharing of Information

Your information may be shared with carefully selected service providers who support the operation and delivery of our services. This may include:

  • Payment processors;

  • Secure data storage and hosting providers;

  • Account and authentication systems;

  • Transactional communication platforms;

  • Automation services.

All partners are contractually obligated to handle your data confidentially and in compliance with applicable privacy regulations. We do not sell or share your data for advertising purposes.

 

5. Data Security

We implement technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
Examples include encryption of sensitive data (like passwords), monitoring of access, and usage controls. While no system is entirely immune to risks, we are committed to taking industry-standard precautions and, where required, will notify users in the event of a data breach.

 

6. Your Rights

You have the right to:

  • Access your personal data;

  • Correct inaccurate or outdated information;

  • Request deletion of your data when appropriate;

  • Request data portability in applicable cases.

Currently, you can delete your content (such as posts and media) directly within the platform by removing posts or entire workspaces. For other privacy requests, contact us at [email protected].

 

 

7. Data Retention and Deletion

  • Your data is retained for as long as your account remains active.

  • Inactive accounts for 12 consecutive months may be automatically deleted.

  • A “Delete Account” option will be available to allow full removal of your data upon request.

 

8. Children’s Privacy

The platform is not intended for children under 18. We do not knowingly collect or process data from minors.

 

9. Policy Updates

We may update this Privacy Policy periodically. When that happens, the new version will be posted on this page.
If the app becomes more structured in scale, we may notify users about future changes via email or in-app notice.

 

10. Contact

For questions, requests, or concerns about this Privacy Policy, please contact:

[email protected]